Comcast Hijacks your DNS redirect- How to opt out of this, and not get redirected to porn sites like I did!

I am furious with Comcast.
I have many reasons, but this post will deal with their new policy of “redirecting” your searches.
Comcast has decided to redirect your searches if you type in something wrong or land on a not found page.
This is completely different then Google, Bing, MSN, or Yahoo Search,
which will show you a list of choices that may be close to what you were looking for or correcting your spelling.

Comcast actually hijacks your results and takes you straight to whatever site their little hijacking redirect DNS set up finds.
Which is how I ended up on a very ugly full blown PORN website.
Today I was working on a clients website and mistyped his name in,
it is a business site, and suddenly this horrible really ugly porn site takes over my browser!
I was shocked and totally angry when I realized Comcast was yet again redirecting my searches!
( I had opted out last week when they force launched this so called service on everyone.)

They sent out a notice telling customers they were “adding” this new service,
which is not a service at all, it is them taking over your search results!
I opted out that same day, but I have had problems with my
Comcast Internet Service now 18 days out of 30 in the last 5 weeks,
so every a phone tech tries to “reset me” guess what, I have to go and opt out again!!

“In the latest blow to DNS neutrality, Comcast is starting to redirect users to an ad-laden holding page when
they try to connect to nonexistent domains. I have just received an email from them to that effect, tried it, and lo and behold, indeed there is the ugly DNS hijack page
I have an 11 year old who practically lives on the computer. Him and I sit right next to each other while he is on it, but at his Dad’s house he takes a laptop into his room and goes on it. His Dad has Comcast and is not tech savvy at all. There is no way his Dad would even know to opt out of this DNS search hijacking scheme from Comcast.

Thanks Comcast for now making sure my 11 year and other kids accidentally find PORN sites when they are doing their homework or other activities online.

I called Comcast to tell them what happened and see what they have to say, but of course no one that works there has any idea what I am talking about. They passed me to 4 departments and everyone was clueless. The CS rep was asking me where I got the email from and how I heard of this and each one of them did not even listen to what I was trying to say and they told me it was just spam, for goodness sake get a clue.

Nice job Comcast, your own company does not even know what you did. Unbelievable, the 5th person and final person I ended up talking to said she was a Supervisor of the Internet dept and her name is Lana, number 30805, (little hint, always ask for their name and number, they all have a number.)
She told me I was being spammed, she has absolutely no idea what I was talking about, she talked to me like I was 3 years old and told me that they don’t have DNS redirecting and I was just getting spam and where did I get that email anyway!

Even when I gave them the opt-out Comcast url address, she said it was not them!
Yipes. She then told me no one could help me, period, end of story. I said, there is not one person at Comcast who can help me? She said no, and then she said what is your account number, and it was nasty. I said goodbye on that note, who knows what they could do to mess me up further. My service is already a mess.

Wow, more great customer service by Comcast.

I speak at local schools about internet safety and keeping our kids safe online is such a problem, and now Comcast has completely compounded the problem in a huge way. Parents BEWARE of this DNS Redirect Service, (I choke on those words)
Please be sure to opt out of this so called “service”. This is not a “service” at all. The reason companies do this is so they can control where you are going and send you to their own ad pages and other sites, (yipes like PORN SITES). It is always all about money, not service, this entire section of Comcast has no where you can complain or contact anyone, and of course you have all seen how successful I was trying to talk to anyone who works in the Customer Service dept for Comcast.

Here are my step by step directions for making sure that you don’t let Comcast hijack your search results.

1.

2. Find and write down your MAC address off your router somewhere so if Comcast resets you at any point you have it handy to opt out yet again.
Also if they ever change your modem , you will need to do this again.

Your MAC address is on the back of your modem ( not the wireless router if you have one) and looks like this:

3. Fill in the form

And please feel free to copy and paste this post anywhere you want.

I am sending letters to all the local papers so people who do not use the Internet like I do, will understand and be alerted to what Comcast is doing.

BYW- UPDATE- All day I kept getting hijacked and I kept trying to “opt out” again, and it kept telling me I already was, but I was not.
I discovered, (on my own of course because who am I going to call now?, No one even has the slightest idea what I am talking about at Comcast.) that I had to use a different email to opt out , since they changed my modem when they could not think of what else to do last week. If you get a new modem, you will have to redo the opt out. Also they 5 weeks and counting and Comcast still has not figured out why my entire neighbor keeps losing the Internet. Way to go Comcast!